LiteScape teams with TC&C
2006-10-24LiteScape Teams with TC&C to Enrich its Unified Communication Solutions with IP Call Recording to Tap Billion Dollar Call Center Market and More
LiteScape Technologies, Inc. (www.litescape.com), a leading developer of unified communications applications, today announced that it teamed with TC&C U.S.A., Inc. (www.tcandc.com) to incorporate TC&C’s IP audio and video call recording product into LiteScape's suite of converged CRM, collaboration and identity management applications that unify IP communications.
“LiteScape applications are being deployed worldwide in such diverse ways as an intelligent fitting room, cross cluster directory access and sending RSS feeds for hurricane warnings,” said Andy Barbour, LiteScape’s senior director of channel sales. “Our global channel partners see uses for call recording beyond the contact centers and have found immediate, high demand in the financial and professional services industries. That is why we are pleased to be working with TC&C, a technology leader in VoIP call recording.”
TC&C has been developing cutting edge solutions in the IP Telephony field including applications like VoIP call recording system, call accounting solution for legacy and IP-based enterprise telecom networks, and CTI solutions for contact centers.
Traditionally, call recording has been viewed as cumbersome and costly. VoIP is changing all that—impacting the processes, procedures and ultimately the bottom lines of both traditional contact centers and new application prospects, according to CallCenter magazine.
TC&C’s award winning call recording system CARIN, is designed to meet demanding requirements of a wide range of industries such as banking, insurance, government, and specialized customer contact centers. CARIN is optimized for multi-site deployment, characterized by ease of use, high performance, scalability, flexibility and has sophisticated enterprise management and security features; thereby providing a truly high-end solution at a competitive price. CARIN is certified as Cisco Compatible and one of the first Call Recorder for Cisco IP Video Communication Systems. “Enterprise customers as well as service providers in the retail, government, financial, healthcare, and education verticals need reliable and flexible methods to capture audio or video communications for legal, compliance or quality assurance reasons,” said Gabor Krivachy, president and CEO of TC&C. “LiteScape and TC&C will work together to maximize the usability and flexibility of call recording features within the enterprise in a highly secure manner on Cisco Unified IP Phones or mobile devices.”
About TC&C
TC&C U.S.A., Inc. is the North American operation of TC&C Ltd., a privately owned Telecommunication and Computer Technology company headquartered in Hungary. Since it was founded in 1992, TC&C has achieved remarkable results in the telecommunication software development and the computer
telephony integration areas. TC&C is known as an innovator and expert in implementation and customization of call centers that provide enhanced solutions for multimedia customer relationship management. TC&C’s international team has many years of combined R&D, design and
implementation expertise in the areas of software engineering, telecommunication and networking.
TC&C has a long standing presence in Europe at its center of service excellence in Budapest, Hungary. TC&C clients are primarily from the banking, insurance, energy, government, retail and service industries. The company is quickly expanding internationally, having operations, resellers, satisfied customers, and clients in more and more countries across three continents. TC&C has been focusing on VoIP innovation since 2000 and brought to market numerous cutting-edge, business critical applications. TC&C and its products have received many awards from Cisco Systems, the most recent ones being: Cisco Innovation Award of the Year 2005 and Cisco Navigator Innovation Award in 2005. For additional information, please visit www.tcandc.com or email info-usa@tcandc.com.
About LiteScape Technologies
LiteScape Technologies enhances the value of IP-based networks enabling unified communications with security and personalization for collaboration and converged CRM solutions. LiteScape’s unified communications applications uniquely connect solutions from disparate vendors to enable users to link
business applications to any phone or mobile device. Founded in 2003, the company is privately held and primarily funded by SOFTBANK, Telesoft Partners and Blumberg Capital. In additional to being a certified Microsoft partner, LiteScape has strong global relationships with Cisco and Avaya and
many resellers including AT&T and Bell Canada. For additional information, please visit www.litescape.com or email info@litescape.com.
Press Release Contact:
Gabor Krivachy
gabor.krivachy@tcandc.com
TC&C U.S.A., Inc.
+1-914-329-2629
Sally Baggett
Director, Marketing Communications
LiteScape Technologies, Inc.
650-292-0322, sally.baggett@litescape.com
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