Carin playback features
Web access
Recorded calls can be searched for and played back at any time and from any location connected to the corporate network in secure, audited way.
Search capabilities
Calls can be searched and filtered based on any data that is stored in the call detail records, like call start/end date/time, calling party number and name, called party number and name, call direction (incoming, outgoing or internal), Ongoing or finished call, termination cause (hold, normal, transfer, forward, conference, call park, etc.) and user defined comments. CARIN system also includes predefined search lists like My calls, Employees’calls, Calls by Location, etc. Even more all type of search queries can be saved and used in a later time.
Unique function set on the web interface
- Multi-level access control. Privilege groups and permissions can be defined for users.
- Predefined tags and user notes can be attached either during or after call recording. These attachments make searching more efficient, faster and easier.
- Private call handling through the user interface.
- Stereo recording. Users are able to play back call channels separately in order to increase distinctness.
- XML support for Cisco IP phones. Functions like on-demand recording or private call handling have never been as easy and user friendly as with CARIN.
- Enhanced storage management. Processes like archiving and transcoding can be scheduled.
- Silent monitoring support on the web interface.
- Built-in Reporting Tool.
