Call recording in public sector
- Can you streamline processes using documented phone interviews?
- Is there a will to fight telephone threats against officials and help high risk groups?
- Do you provide tools to your people that help them prove they have been threatened?
- Can you store evidence to an isolated vault accessible only for your legal team?
Safety net for healthcare professionals
- Do you record all emergency calls?
- Can your emergency team listen to recorded calls immediately?
- Can you legally protect doctors working on your telephone hotlines?
- Can you prove that your call center did not give out false information regarding medication?
- Could you make a better decision if an expert would hear that call?
A great number of non-profit health and social care organizations run help lines and pharmaceutical companies run hotlines supporting their products. During interactions on these lines doctors, pharmacist, psychiatrists and other healthcare professionals get involved in situations where important advice needs to be given over the telephone to avoid serious health problems or prevent suicidal behavior. It is the duty of these organizations and enterprises to protect their professionals against in case of a litigation. Recordings from customer interactions can be decisive in trials, if the recordings where made according the laws of the state or country.
Protecting officials from telephone threats
Threats against government officials and politicians both on country, state and local levels induce an unhealthy work environment for those threatened, beside the fact that such threats constitute crime. Statistics show that officials in the police and in social departments have the highest exposure to threats from citizens. Governmental organizations use call recording as a tool to fight threats against officials and politicians on the phone. In a typical governmental case call recording is initiated by the employee by pressing a button on the phone. In this case the whole call, from beginning to the end is saved to a vault in a safe datacenter somewhere in the organization. The recorded calls are used strictly for legal protection purposes, and access is often protected by four eyes policies.
Remote witnessing
As a new trend in the legal system of many countries, legal witnessing can provide tremendous cost savings for both the legal system and citizens. Remote witnessing either voice or video-based require secure systems that allow well-regulated access to recorded testimony. The flexible record access solution of CARIN – which was originally built to comply with strict policies of the finance sector – fits into this demanding environment.
A part of law enforcement infrastructure
For a long time call recording have been a legally approved and regulated a part of law enforcement policies. Police departments, tax agencies and other organizations with law enforcement rights use call recording as a way to document investigations and lawfully collect evidence.
