Call recording ensures legal compliance
- Does your regulator recommend call recording?
- Do you make contracts over the phone?
- Can your traders verify price and volume before submitting a transaction?
- How do you settle customer complaints?
- Are your recordings secured and well protected?
Legal compliance for the finance sector
Legislation in many countries and states mandate call recording for banks, insurance companies, trading houses and other financial institutions. In the banking world our customers barely touch the recording system; it silently does its work and is used to settle special cases. Reliability of the solution is crucial to ensure all calls are available when needed. Our largest deployed banking system steadily records 20,000 calls per day, and provides online search capabilities for 5 years of historical call records and media.
Trading with confidence
Beside ensuring legal compliance, trading organizations also use our instant call replay and call marking capabilities to easily verify prices and volumes mentioned on the call, during their after call wrap-up. They benefit from convenient user interfaces. Traders in a trading house who use our solution in three trading rooms around the world use our user interface for call replay regularly during their work.
